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Every ‘Penney’ counts…

August
24

I hadn’t been to the Palisades Center in West Nyack in awhile, so I decided to stop by last night.

I was popping in and out of stores, when I headed to JC Penney. I have found some pretty nice bags in there over the years, and their sales are always great.

In other shops in the mall, I had seen what looked like a new style bag — on the small side but with an extra-long strap.

And here I saw one that really caught my eye, a silver-gray “crossbody� bag by Genna de Rossi. It was $50 and 30 percent off.

With a vacation coming up in a couple of weeks, I thought this would be perfect to take along, just throw in a camera, wallet and phone. It would also be great the rest of the year for those quick runs to the grocery store or into the city.

So, I bought the bag.

But when I got home, I glanced at my receipt, which said I had bought two items.

Huh?

I looked — I had paid the $35 (yeah, sale!) for the bag but also .07 — 7 cents — for “Afterschool Donation.�

And at the bottom of the receipt it says “Donations to JC Penney Afterschool Fund are non-refundable.�

Something’s not right…

So I called the store when I got in to work today. It wasn’t open yet but the operator said she’d try to help.

I immediately told her I was calling as a matter of principle, not on the “monetary value� and explained what I was seeing on my receipt.

She said that the cashier should have asked if I wanted to make a donation, but I said she had not.

She also mentioned something about rounding off the sale to the nearest dollar.

I see from the Penney Web site that customers can opt to round up their sale (this drive seems to be running through mid-September) to the next dollar and the difference is considered a donation — but my purse was $35 even, so I would have then ended up paying $36, right?

And honestly, if they had put me down for a $1 or $2 donation — which I may have even considered had I been asked — that would’ve seemed less “fishy� than having a percentage of my sale “grabbed.�

Sure, it’s a measly — .2 — percentage but wouldn’t just a few cents from thousands of customers add up to quite a lot?

Finally, the operator (who was extremely polite and helpful) suggested I come back to the store, speak to a manager and get my 7 cents back.

Not sure I care to do that, but you can be sure I’ll be checking my receipts more carefully.

In this store — and others.

This entry was posted on Friday, August 24th, 2007 at 11:20 am by Mary Shustack.
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One Response to “Every ‘Penney’ counts…”

  1. Linda Lombroso

    Mary—It seems so sneaky for them to tack on a “donation.” In principle, it’s really wrong. I wonder how many people have had this experience. Good that you’re alerting shoppers to this.

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About this blog
Mary Shustack has been living — and shopping — in this region her whole life. This blog will follow her never-ending search for beautiful things, from home-decorating accents to funky tote bags to quirky collectibles. Come along as she browses through the shops, boutiques, markets and fairs of the Lower Hudson Valley.

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About the author
Mary ShustackMary Shustack was born in Nyack and has always lived in Rockland County, save for those four years she attended the University of Missouri in Columbia. READ MORE
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